Operator and scope
Vietnam by THD is operated by THD International Travel Company Limited under International Tour Operator Licence No. 79-2623/2025/CDLQGVN-GP LHQT. Unless a final proposal expressly says otherwise, our quotations cover land arrangements in Vietnam and exclude international flights.
Quotations
A sample itinerary is an invitation to enquire, not a confirmed booking. Prices, availability, hotel category, transport, guides, meals and activities are confirmed only in the written proposal issued for your dates and group. The proposal will state its currency, validity period, inclusions, exclusions and any seasonal supplements.
Making a booking
A booking is confirmed only after THD issues written confirmation and receives the deposit or payment stated in the proposal. By paying, the lead traveller confirms authority to accept the applicable terms for everyone named in the booking.
Traveller responsibilities
- Provide accurate names, contact details, travel dates and passport information when requested.
- Obtain valid passports, visas, vaccinations and entry permissions applicable to the journey.
- Purchase suitable travel insurance, including medical care, cancellation and evacuation cover.
- Tell THD before confirmation about mobility needs, medical considerations, allergies or dietary requirements that may affect arrangements.
- Follow local law and reasonable safety instructions from guides, drivers and suppliers.
Changes
Requested changes are subject to availability and may change the price. THD may make a reasonable operational change where weather, safety, supplier availability, road conditions or another circumstance requires it. We will seek to preserve the character and value of the confirmed journey.
Suppliers and responsibility
Hotels, cruise operators, transport providers and activity suppliers provide parts of the itinerary under their own operating conditions. THD remains responsible for coordinating the services it confirms, subject to applicable law and circumstances beyond reasonable control.
Concerns during travel
Please raise a concern promptly with the THD operations contact shown in your confirmation so the team has an opportunity to assist. Formal correspondence can be sent to marketing@thdtravel.com.vn.
Governing framework
Bookings operated by THD are governed by the laws and applicable tourism regulations of Vietnam. Nothing in these terms removes rights that cannot lawfully be excluded.